The description for the show last week DID specify front row Section B. I never did see them available, they were not available at first, then later said sold out. I purchased 2 VIP packages, row 2-10. We ended up in row L (12). I bought them minutes after they went on sale, so no way if seats are assigned in the order of sale would we have been towards the back of the section, and should not have been in row 12. Fortunately, we were in the center of the B section. People next to us also had VIP seats and were very angry.
The party before HAS gone downhill. My first couple ILAA experiences were for Don alone. They were absolutely awesome. Beautiful tables, cloth napkins, excellent food and open bar. And the M&G, the best part. Now you get paper napkins, 2 drinks (bottled water, soda, beer or wine, mixed drinks you paid cash), and you could look all over and not find salt or pepper.
I emailed VIP Nation and told them they did not sell me what was promised. I requested a $400 refund. I sent the same email every other day until I heard back that they would look into the matter. Today, I was notified that my credit card was refunded $400, the difference between the cost of 2 VIP seats and the Fan seats. I don't think they'll try messing around with customers again. I'm sure there are a lot of people demanding refunds.
They have changed the package descriptions for the November show. Front row is now any seat in A B or C, and VIP rows 2-11. Fan package is a seat in the first 20 rows.
