« on: April 29, 2012, 10:42:03 AM »
Hello everybody! I am writing to share my experience with the VIP package for this past Las Vegas concert. I have been a satisfied customer of ILAA, having purchase packages for Eagles concerts previously. I do use L&M ticket-guide to purchase them. I never do buy front row packages unless the section is specified. With that being said, I did purchase a FRONT ROW Center section B for the Eagles concert in Vegas this past weekend. However, I did receive a seat in FRONT ROW section C. I talked to Tina, their ticketing person (I believe her name is Tina Shoemaker) who basically claimed that what I was saying -- Section B -- not likely. It was also said that I bought the ticket too-late. I think the other of purchase was not a factor here. If there was one seat available would still be located on B, right? In addition I was asked to provide proof that their website stated FRONT ROW section B.
It was also claimed that the seat that I was receiving was in a reasonable location. It was not – not for a VIP package. The seat was located far-off to the outer left side, if one is facing the stage and it was partially obstructed by that piece of equipment (organ/piano?) that is located next to Timothy B. Schmidt during concerts until is moved away – at the end of the concert. My view was also obstructed by the camerawoman whose “home-base” was in the aisle between the front row and stage -- slightly to my right.
I have sent a couple of emails to VIP Nation and have not received. There were also other mistakes. I was not the only victim. Another example: There was a man from Canada who did receive a seat in row 12 when he claimed he bought 2-10. He was furious. The general feeling from a few of the repeat-customers was that the event-organization has gone down at least a notch since the merger VIP NATION/ILAA. It appears that the ship is being stirred by different captains.
I had a bit of luck towards the end of the concert -- a girl who was seated towards the middle asked me to move to the space next to her. So, I was able to enjoy Desperado from a fantastic position. I sincerely hope they get their act together.
Thank you guys for listening!